Privacy Policy

How MANCHESTER REFRIGERANTS LTD handles information submitted through this website.

1. Who we are

MANCHESTER REFRIGERANTS LTD, Company No. 11200974, registered in England and Wales. Registered Office: 14 Beech Avenue, Gatley, Cheadle, England, SK8 4LS.

2. Information we may collect

Depending on how you use the website, we may collect your name, company name, email address, WhatsApp number, delivery address, postcode, order details, selected products, pack sizes, quantities, preferred payment method, delivery preference and communications with us.

3. Why we use information

We use information to respond to enquiries, review and process orders, arrange delivery or collection, provide customer support, maintain business records, prevent misuse and meet legal or accounting obligations where applicable.

4. Payment information

The public website does not display our bank details or cryptocurrency wallet addresses. Customers choose a preferred payment method and receive payment instructions after order confirmation. Do not submit passwords, private keys, seed phrases or payment-card credentials through our forms.

5. Sharing information

We may share information with service providers where necessary to operate the business, such as hosting, email, delivery, professional advisers or other providers involved in fulfilling an order. We do not sell customer personal information.

6. Retention

Enquiry and order information is retained only as long as reasonably necessary for customer service, business records, dispute handling and applicable legal or accounting requirements. Different records may require different retention periods.

7. Security

We use reasonable administrative and technical measures to protect information, but no internet transmission or storage method can be guaranteed completely secure.

8. Cookies and analytics

This policy does not claim that Google Analytics, Meta Pixel, advertising trackers or live-chat tools are installed unless they are actually added to the website. Essential browser storage may be used for functions such as the shopping cart.

9. Your rights

Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection or portability of personal information. Some records may still need to be retained where there is a lawful business or legal reason.

10. Contact

Privacy enquiries can be sent to sales@manchesterrefrigerants.co.uk.

11. Updates

We may update this policy when our website, services, legal requirements or data practices change.